Crossroads House is a unique “Comfort Care Home for the Dying” dedicated to providing support and care for a person in the last phase of a life-limiting illness. We serve as an alternative living arrangement for those who are no longer able to be cared for in their own home and we offer quality time with each resident. We desire the family’s involvement and support to be fully effective in our mission to help residents live their best life until they take their last breath.
Comfort care does not cure or change the course of the terminal illness. Our care is for those beyond curative or aggressive treatment. We do not administer intravenous fluids, feeding tubes, or resuscitative measures. The family and resident need to agree that they desire only pain management and symptom control. The resident maintains control and is assisted through this time of transition. We are there to support and decrease the stress and anxiety of the residents and their families. If a remission in the terminal nature of the disease should occur, the resident will be re-evaluated as to their continued comfort care at Crossroads House. At that time, we may ask that you seek other suitable long-term placement.
It is our hope that as we walk with you during this part of life’s journey, the stress and anxiety for the whole family can be diminished. Life is precious to us and we appreciate your trust in us as we care for you as a family.
Comfort care does not cure or change the course of the terminal illness. Our care is for those beyond curative or aggressive treatment. We do not administer intravenous fluids, feeding tubes, or resuscitative measures. The family and resident need to agree that they desire only pain management and symptom control. The resident maintains control and is assisted through this time of transition. We are there to support and decrease the stress and anxiety of the residents and their families. If a remission in the terminal nature of the disease should occur, the resident will be re-evaluated as to their continued comfort care at Crossroads House. At that time, we may ask that you seek other suitable long-term placement.
It is our hope that as we walk with you during this part of life’s journey, the stress and anxiety for the whole family can be diminished. Life is precious to us and we appreciate your trust in us as we care for you as a family.
The Way Admissions Works
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Admission to Crossroads House is available to any resident of Genesee, Wyoming, and surrounding counties who has been determined to be in their last three months of life, and is based solely on who has the greatest need regardless of religion, age, sex, race, or other distinctions. If a bed is not available, we have a referral list and our nurses will keep in touch with each person on a regular basis to assess changes in their condition. It is as simple as calling us at (585) 343-3892 anytime to make a referral. A member of our Assessment Team will contact you to guide you through the process.
Crossroads House can care for up to two residents at a time. We have all the amenities of home including a private bedroom for each resident. Our trained staff and volunteers give 24/7 care and each resident needs to be under the care of a home healthcare agency for case management. We provide family conferences every two weeks or as needed and provide guidance during the process. We encourage open communication to ensure our resident’s needs are met.
Crossroads House can care for up to two residents at a time. We have all the amenities of home including a private bedroom for each resident. Our trained staff and volunteers give 24/7 care and each resident needs to be under the care of a home healthcare agency for case management. We provide family conferences every two weeks or as needed and provide guidance during the process. We encourage open communication to ensure our resident’s needs are met.
Our Caregivers
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It takes approximately 60 staff members, aides, and trained volunteers to fill our weekly schedule. They are men and women from the community who do the types of things that the family might do in caring for their loved one. We have retired teachers, law enforcement personnel, secretaries, and maybe even your friends and neighbors who have a heart to serve. They do all kinds of work: prepare simple meals, change linens, chat, provide companionship, bathing, oral care, and administer medications, to name a few.
Family Responsibility
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The family provides food for their loved one either in the form of groceries, or funds with which our volunteers may shop for the resident. Crossroads may ask family to pick up medication from the pharmacy. In rare instances, due to circumstances beyond our control (weather, sickness, holidays) we may not be able to provide the second volunteer for a four-hour shift. At this time, we would need the family to assist with caring for their loved one.